As of right now, GoMeasure3D is a reseller of 3DMAKERPRO products, and all support and service requests should be handled through the manufacturer.
Email: service@3dmakerpro.com
English Service: +1 (657) 999-5524
Service Hours: 3:00 pm – 12:00 am (UTC), 11:00 am – 8:00 pm (EST), 8:00 am – 5:00 pm (PST)
Send a question with a screenshot to 3DMAKERPRO here: