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Solution home Artec Handheld 3D Scanners Artec Software Questions

Artec Studio Problems in Windows 10 Print

Created by: Alex Motley

Modified on: Thu, 16 Aug, 2018 at 12:26 PM


Recently it has been identified that an issue occurs in the most recent update of Windows 10 (1803 build 17134).  When the update is installed the Artec 3D scanners are not being detected by Artec Studio.

Artec has developed a workaround for this issue.  You can follow the guide to fixing it here:
https://artecgroup.zendesk.com/hc/en-us/articles/209906845-I-see-my-scanner-in-Artec-Studio-as-not-connected-



A
Alex is the author of this solution article.

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