GoMeasure3D Support

FAQ

Why is my projector not working?
Try the following: Make sure the projector has been detected by left clicking on the background and hitting display options, then screen resolution, and ...
Tue, 21 Aug, 2018 at 3:02 PM
Firewire Netstor TurboBox not working
PointGrey Firewire cards do not work with the Netstor TurboBox. You will have to contact Point Grey and Netstor directly for support, as we do not provide s...
Tue, 21 Aug, 2018 at 3:03 PM
Blue screen of death or System Crash when using scanner
This is probably caused by a USB3.0 driver issue. Try installing the latest drivers, which you can download at https://downloadcenter.intel.com/Detail_Desc....
Tue, 21 Aug, 2018 at 3:03 PM
USB 3.0 Hub Support Fixes Camera Crashing
As long as you know your USB 3.0 hub can support enough bandwidth for both cameras. If not, you will experience camera drops.  
Tue, 21 Aug, 2018 at 3:07 PM
Changing focus of projector/camera lens after calibration
We do not recommend changing the focus after your system has been calibrated. You may change the projector focus slightly after calibration but only to wher...
Tue, 21 Aug, 2018 at 3:07 PM
FlexScan Error "Scan failed: a generic GDI+ error occurred"
FlexScan sometimes has errors when trying to write to specific drives.  If a user is having trouble scanning and experiencing the error "Scan failed: a...
Tue, 21 Aug, 2018 at 3:07 PM
HDI Compact Series Firmware Update
The HDI compact series is continually being updated. New firmware versions allow users to have the most up to date equipment that aligns with the most recen...
Tue, 21 Aug, 2018 at 3:08 PM
Scanner Overheating Fix
A known problem of aging HDI Advance systems is a problem with the projector overheating.  This causes the unit to shut off to avoid permanent damage.  This...
Tue, 5 Feb, 2019 at 3:42 PM
What to Do if You've Lost the Stand for Your Calibration Board
If by accident you've misplaced or lost the stand for your calibration board, you can use binder clips to hold the board upright, as illustrated in the...
Tue, 2 Mar, 2021 at 12:37 PM
Can I Print a New Calibration Board?
Yes and No. You can get away with a printed board for calibrating your rotary table. But a printed board will not be sufficient for an accurate calibration ...
Tue, 2 Mar, 2021 at 12:31 PM