FAQ | Subjects | GoMeasure3D Support

What to Do if You’ve Lost the Stand for Your Calibration Board

Mar 02, 2021

If by accident you’ve misplaced or lost the stand for your calibration board, you can use binder clips to hold the board upright, as illustrated in the image below. FAQ: Can I print my own calibration board?
Can I Print a New Calibration Board?

Mar 02, 2021

Yes and No. You can get away with a printed board for calibrating your rotary table. But a printed board will not be sufficient for an accurate calibration of your scanner. Using the right calibration board to calibrate the scanner for accuracy ensures you get the best scanning results for a particular scanning volume. Our […]
Machine vision cameras supported by FlexScan3D

Feb 05, 2019

We currently support the Point Grey Grasshopper 3 and Flea3, as well as Basler Cameras. USB 3.0 is required.
Scanner Overheating Fix

Feb 05, 2019

A known problem of aging HDI Advance systems is a problem with the projector overheating. This causes the unit to shut off to avoid permanent damage. This is usually caused by a failure of the cooling fans. Sometimes dust or moisture can get inside of the scanner. This can get stuck on the fan blade […]
Scannable Object Sizes With the HDI Advance

Aug 23, 2018

The single scan adjustable field of view (FOV) can be found in the product datasheet Generally speaking, the HDI Advance can scan objects as small as a leaf (roughly 3 x 3 inches) and as big as a person’s entire body in a single shot. However, larger objects can be scanned by taking multiple scans […]
How does the HDI Advance 3D Scanner work?

Aug 23, 2018

The HDI Advance is a structured light scanner, meaning a light source projects a series of patterns onto the object called a fringe projection. The FlexScan3D software then decodes those patterns to generate a point cloud and then in turn a mesh model of the object.
HDI Compact Series Firmware Update

Aug 21, 2018

The HDI compact series is continually being updated. New firmware versions allow users to have the most up to date equipment that aligns with the most recent FlexScan3D softwares. If the firmware version does not match the software users often get a partially working scanner that results in crashing FlexScan3D or bad scan quality. It […]
Changing focus of projector/camera lens after calibration

Aug 21, 2018

We do not recommend changing the focus after your system has been calibrated. You may change the projector focus slightly after calibration but only to where the stand off is. Do not adjust the focus every time you make a scan. If you change the focus of your camera lens, then your calibration will be […]
USB 3.0 Hub Support Fixes Camera Crashing

Aug 21, 2018

As long as you know your USB 3.0 hub can support enough bandwidth for both cameras. If not, you will experience camera drops.
FlexScan Error “Scan failed: a generic GDI+ error occurred”

Aug 21, 2018

FlexScan sometimes has errors when trying to write to specific drives. If a user is having trouble scanning and experiencing the error “Scan failed: a generic GDI+ error occurred” then moving the folder FlexScan writes to from Documents to Desktop may fix the error.
Blue screen of death or System Crash when using scanner

Aug 21, 2018

This is probably caused by a USB3.0 driver issue. Try installing the latest drivers, which you can download at downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=21129. Otherwise there may be an issue with the computer’s operating system.
Firewire Netstor TurboBox not working

Aug 21, 2018

PointGrey Firewire cards do not work with the Netstor TurboBox. You will have to contact Point Grey and Netstor directly for support, as we do not provide support for this. If you must use the NetstorBox, we recommend the following card: http://www.ioi.com.tw/products/proddetail.aspx?CatID=106&ProdID=1060135&HostID=2009. This Firewire card should work with the NetstorBox.